Frequently Asked Questions

Shipping & Delivery

How long does delivery take?
Standard delivery takes 7–14 business days. Express options may be available at checkout.

Do you ship internationally?
Yes! We ship across Europe and worldwide. Shipping times may vary by location.

How can I track my order?
Once your order ships, you'll receive a tracking number by email.

Returns & Refunds

What is your return policy?
We offer a 30-day comfort guarantee. If you're not happy with your purchase, contact us within 30 days for a full refund — no questions asked.

How do I start a return?
Simply email us at support@[yourstore].com with your order number and we'll handle everything.

Product Usage

How do I use the breathing plush toy?
Hold it gently against your chest, follow its breathing rhythm, and let your body naturally sync to a calm state. Most customers feel relaxed within 2–5 minutes.

Is it suitable for children?
Yes! Our products are designed to be safe and soothing for all ages, including babies and young children (always with adult supervision for infants).

How do I clean the product?
Spot clean with a damp cloth. Do not submerge in water or machine wash.

Guarantees

Do you offer a money-back guarantee?
Absolutely. We stand behind every product with our 30-Day Comfort Guarantee. If it doesn't bring you comfort, we'll refund you in full.

What if my product arrives damaged?
Contact us immediately with a photo and we'll send a replacement at no cost.